Smooth Fulfilment Ltd - Manchester

Address: 21 Broughton Rd E, Manchester M6 6GL.
Phone: 01615093202.
Website: smoothfulfilment.co.uk
Specialties: Warehouse.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 18 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Smooth Fulfilment Ltd

☎️01615093202

Smooth Fulfilment Ltd is a company specializing in warehouse services, located at 21 Broughton Rd E, Manchester M6 6GL. They can be reached at 01615093202 or through their website smoothfulfilment.co.uk.

This company has a total of 18 reviews on Google My Business, with an average rating of 4.8/5, indicating high levels of customer satisfaction. Smooth Fulfilment Ltd is dedicated to providing excellent service and is committed to meeting the needs of its clients.

One of the key features of Smooth Fulfilment Ltd is its accessibility. The company has a wheelchair-accessible car park and entrance, making it easy for people with disabilities to access their facilities.

Smooth Fulfilment Ltd is located in Manchester, a vibrant city in the northwest of England. Manchester is known for its rich history, cultural heritage, and sporting events. The city is home to two of the most successful football clubs in England, Manchester United and Manchester City. Additionally, Manchester has a thriving music scene, with many famous bands, such as Oasis and The Stone Roses, hailing from the city.

When searching for a reliable and accessible warehouse service provider, Smooth Fulfilment Ltd is an excellent choice. Their commitment to customer satisfaction, accessibility, and central location make them an ideal partner for businesses in need of warehouse services.

👍 Reviews of Smooth Fulfilment Ltd

Zoltan Lorinczi

1/5

My Experience with Smooth Fulfilment (October 2023 – June 2024)

I started working with Smooth Fulfilment in October 2023. At first, things looked great—communication was smooth, onboarding went well, and overall, it felt like I made the right choice.

By January 2024, things had gone downhill fast:

1. 30+ shipments not checked in: Some of these shipments were delivered over two weeks ago and still hadn’t been processed.

2. Unfulfilled orders: I had FBM orders sitting unfulfilled for 1 to 4 weeks. Yes, WEEKS without being shipped out.

3. Terrible account management: My account manager, Yummi, was impossible to get hold of. Emails went unanswered, WhatsApp messages were ignored, and basic issues were left unresolved. For example:

3.1 .Orders from three months ago that were never fulfilled—I followed up multiple times but never got a response. I ended up writing those off as lost.

3.2. My Inventory Sheet was a complete mess. Products were mislabeled during check-in, and it created ongoing problems with inventory tracking.

3.3. An invoice issue I raised was ignored until their Billing Department stepped in and told Yummi to address it.
3.4. Requests for meetings? Ignored. Calls? Unreturned. Voicemails? No response. You get the idea.

A few words about their TOS and fine print:
I followed all their protocols and paid every invoice on time, but their Terms of Service essentially give them a free pass to deliver poor service without any accountability. One particular line in their contract stood out to me:

"The Provider [Smooth Fulfilment Ltd] shall not be liable for any penalty, loss, injury, theft, damage, costs or expense arising from any delay or failure in delivery or performance from any cause whatsoever."

Translation: They can demand timely payment from you, but if they don’t do their job—if they lose your inventory, delay your orders, or simply ignore you—they take zero responsibility. You’re left dealing with the fallout.

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June 2024 Update:
After months of stress and chaos, I finally decided to cut ties with Smooth Fulfilment. I asked them to send back all my inventory. Instead of doing it right away, they refused until I threatened legal action for holding my products (10 large boxes) without reason.

They eventually shipped the boxes, but surprise, a few hundred pounds worth of inventory was missing. At that point, I just wanted to be done with them, so I didn’t even bother pursuing it further. Oh, and they still owe me £50 from a billing adjustment, which they’ve never paid.

I don’t know how they’ve managed to rack up so many positive reviews, but this was my experience, and it’s all documented in emails.

You've been warned, use them at your own risk.

chaim sonnenfeld

5/5

This is one company I am happy to review. Their reliability, honesty and constant help are truly amazing assets that allow me a peace of mind and enable me to work on growing my business. I have been working with them for a long time and whenever there is a problem, I have someone to talk to who sorts it out immediately. I would definitely recommend this company to anyone looking for a safe, stable, trustworthy and friendly company that can help you with anything you need..

Joseph

5/5

Smooth Fulfilment always goes above and beyond to make sure all my orders are sent out in a timely manner. They take care of all my storage and fulfilment needs and I know I can rely on their efficient service. I hope to continue using them and their services for many years in the future!

Joseph Fisch

5/5

Phenomenal Service! Always On Top On Your Goods, Customer Service Is Amazing, Things Getting Done Fast!! They Will For Sure Treat U Nice And Make Sure U Are Getting The Best!! They Could Help U Grow With Their Ideas