Joda Freight - Keighley

kuppala balakrishna

Attention : Cheters and looters
I requested a quotation from Graham Eshelby of JODA Freight for the transport of a large oven from LS10 to LS9 (less than 2 miles), quoted at £250. Despite the high price, I accepted and paid to expedite the move. The driver picked up the oven from LS10 but did not unload it at LS9 due to the roof height and forklift issues( which were not communicated beforehand). The driver consulted with Graham and decided to return with a power truck and forklift for safe delivery.

On Monday, Graham informed me that the delivery was not planned and rescheduled for Tuesday. Later, he demanded an additional £250, and when I initially refused, Neil Tullett, a Director, called to insist on payment, threatening to dump the oven otherwise. With no other option, I paid another £250.

What should have cost around £150 + VAT ended up costing me £500 + VAT. I shared this experience as a cautionary tale for others to avoid similar situations.

I am happy to share payment receipts and communication details if you have any queries.

I never told to redelivery that's the driver and Graham discussed and aggreed to redelivered,

MAG Laundry

Our company has been using JODA Freight since 2018. We’d like to take a moment to express our utmost satisfaction with the delivery services provided by your company. Professional, friendly and a smooth service from the whole team. We would highly recommend your services to anyone in need of reliable and trustworthy freight company. Great job!

Elliott Marsh-Hollings

We get our pallets delivered by Joda everyday. Very helpful staff always there to help. Good trusty service

Charlotte Upham

Was called by the company on 2/2/23 to confirm that our order would be delivered between 10:00 and 17:00 the following day, but we would receive a text by 08:00 to advise us on an hour window so that we wouldn’t be waiting all day. Still hadn’t heard anything by 10:00 so I called. “Greeted” over the phone by a shirty and abrupt woman who opened the call with a heavy sigh and a “uh, hello”, who then implied that I was causing a massive inconvenience by calling them (it’s called Customer Service for a reason?) because they’re “so busy”. She then barked at me, “how do you expect us to call everyone with delivery times, don’t be ridiculous” - not at all what I was expecting, I was just expecting a text to advise a time; just like I was told the day before, so we weren’t waiting over 6 hours for a delivery…? Didn’t catch her name, but she needs some customer service training, or to get a job that she actually has the time and patience for, because clearly she hates what she’s doing and she was just wholly unpleasant to deal with. Do better, or don’t work in Customer Service: simple.

richard naylor

Fantastic service, been using for 3 years and have never let us down - spot on!

Sida Sidwell

Witnessed one of your drivers today around two o'clock ish ,driving very erratically and over the speed limit in a restricted 50mph zone on the M6 junction 7,driving very close to vehicles and swerving dangerously in lane, all the signs of driving while using his phone, registration number PN21FXC.

Unfortunately to highlight how dangerous this can be, a few miles up the road on the opposite carriageway there was a very serious accident.

Adil Ahmed

Stored stock in their warehouse; a lot of the stock went missing. No organisation what’s so ever; I have never dealt with a company with such a bad attitude towards their customers. Best AVOIDED.

Steve Perry

Just been to their family day out. Brilliant day. Good to see Kieron, Jodie and kids. Topnotch freight company..