Tiles Direct - Bangor

Introduction

Nestled in the heart of Dunlop Commercial Park, Tiles Direct, situated at 3 Balloo Link, Bangor, BT19 7HJ, United Kingdom, stands as a leading destination for flooring solutions. This meticulously curated showroom, operated by the dedicated team of Carrickfergus Flooring Limited, has been serving the local community and beyond with an extensive range of high-quality tiles, wood, and laminate flooring options since 2008.

Main Services

• Expert Consultation: The knowledgeable staff at Tiles Direct offers personalized advice to help customers make informed decisions about their flooring choices, ensuring the perfect match for their spaces and personal styles.
• Stock & Supply: With an extensive inventory comprising an array of tile designs, wood, and laminate flooring options, Tiles Direct caters to diverse tastes and requirements. Their collection ranges from classic and timeless to contemporary and trendy, ensuring there's something to suit every preference.
• Delivery Services: Tiles Direct offers a convenient delivery service, ensuring customers can have their chosen products transported directly to their doorstep, streamlining the purchasing process.
• Installation Services (Third-Party): Although Tiles Direct does not offer in-house installation services, they work closely with reputable local contractors to facilitate professional installation for customers.

Location and Access

Tiles Direct is situated in the Dunlop Commercial Park, a bustling business hub in Bangor, Northern Ireland. The showroom is easily accessible via major roads, including the A2 and A21, ensuring convenient access for customers from both local and surrounding areas.

For those relying on public transportation, the nearest bus stop is 'Dunlop Commercial Park,' served by multiple Ulsterbus routes. Bangor railway station, approximately 1.5 miles away, provides an alternative public transport option.

Ample parking is available on-site, with designated spaces for disabled customers, ensuring accessibility for all visitors. The showroom itself is also wheelchair-accessible, with a level entrance and spacious interior layout.

Featured Characteristics

• Showroom Layout: The Tiles Direct showroom is designed to inspire, with well-organized displays that showcase a diverse range of products, making it easy for customers to browse and compare options.
• Customer Service: The team at Tiles Direct prides itself on delivering exceptional customer service, ensuring every visitor feels valued and supported throughout their purchasing journey.
• Quality Assurance: Tiles Direct is committed to sourcing and supplying high-quality products from reputable manufacturers, ensuring durability and customer satisfaction.

Practical Information

• Opening Hours:
  • Monday to Friday: 8:30 AM - 5:30 PM
  • Saturday: 9:00 AM - 5:00 PM
  • Sunday: Closed
• Payment Methods: Tiles Direct accepts various payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.
• Contact Information:
  • Address: 3 Balloo Link, Dunlop Commercial Park, Bangor, BT19 7HJ, United Kingdom
  • Phone: 2891225665
  • Website: tilesdirectni.co.uk

Positive Aspects from Reviews

With an average rating of 4.4/5 from 51 Google My Business reviews, Tiles Direct has garnered considerable praise for its dedication to customer service and the quality of its products. Many customers appreciate the knowledgeable staff, who provide expert advice and go above and beyond to ensure customer satisfaction. The extensive range of products and competitive pricing have also been highlighted as significant strengths. Additionally, customers have praised the convenience of the delivery service and the ease of in-store pickup options.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.