G2M Group - Doncaster

Julie A.

G2M became our new landlords in January of this year and what a difference they have made. We are a commercial property and had multiple outstanding issues which the previous landlord simply ignored. G2M have been incredibly responsive and have already repaired/replaced issues in a very timely manner. I have complete confidence in them going forward. Everyone I have spoken to has been professional and friendly but Andrea is worthy of particular mention as she is always very helpful and understanding, even when I phone in a panic with an emergency! Thank you G2M and I look forward to many years of working together

Hannah T.

Lovely staff let down by sloppy work.

All of the staff we dealt with at G2M were lovely and very helpful. Andrea, Sharan and Mike were nothing but accommodating and their builder, Ed, couldn't do enough to help us.
However, the work which was done to the house felt rushed and unfinished. All of the interior doors had only had one coat of paint, making them look patchy. The two fireplaces had just been glossed over without the old resin being sanded off to create a smooth surface. The kitchen had paint missing below one of the cupboards and the extraction fan had orange-brown marks on it. A lot of the gloss work felt rushed as they hadn't taken the time to do the little corners.
On viewing the property we were assured that any previous damp issues had been dealt with. However, on moving in day, we noticed that there was damp beginning to show through the fresh plaster and paint on one of the chimney breasts.
In the spare room one of the windows was not correctly sealed as there was water between the two panes of the double glazing.
Finally, on moving into the house we had agreed to have a temporary water heater installed in the upstairs bathroom until they could sort out the boiler. On moving into the house we soon discovered that this had not been tested before we arrived. The heater was still at factory setting meaning that the water got so hot it broke something, causing a leak to come through the downstairs roof. The water coming out was steaming hot. This felt very unsafe and it was lucky that none of our belongings were underneath where the water had leaked.

Overall it felt as though the work had been rushed in order to get tenants in as soon as possible.
However, as mentioned before the staff were wonderful and beyond helpful. We cancelled our tenancy a day after moving in. Thankfully, the company gave us all of our money back and were nothing but apologetic. This experience would not stop me from using G2M again but I would be making sure to keep an eye out and highlight any issues with the house immediately.

Paula C.

I would like to thank Sharon and Andrea for their lovely customer service! Everything was done so quickly and efficiently in 1 week. They accommodated for me and helped me with everything as this is my first house renting. They have made sure that Im happy with everything and gone above and beyond. I definately recommend this group to everyone!

Ed S.

Have had such a great experience with G2M for renting our new house. G2M are the first estate agents I have found that I trust and recommend- they have been great in finding us a house and it’s been a really straight forward process. Fantastic customer service from James and Andrea from the start. Both really helpful and honest - thank you both!

Laszlo P.

Amazing service. I had to travel 300 miles because of a new job. I viewed the property and signed the contract at the same day. Fast, reliable and helpful service. Andrea and Shannon were really accommodating throughout the whole process.

Mark B.

I've been a tenant of G2M for over three years and recently moved home and into another G2M-owned property. The tenancy transfer was made effortless thanks to Andrea and the team. All the documents were present, easy to understand and signed-for electronically. Repair needs have been minimal considering it's an 1850s-built property. When those occasions did occur, repairs were dealt with swiftly and with longevity in mind. Lastly, it was nice to read the warm messages from the team welcoming me into my new home.

Thank you G2M

H P.

I have just rented a property of G2M and Im so impressed by how smooth and professional the whole process has been. Both Andrea and James have been a refreshing change in dealing with renting. Both so helpful, warm and friendly in their customer service. Can't recommend enough.

Giorgio C.

I’ve just recently got my first flat with G2M.
James was persistent with the application process To make it all run perfect and Andrea was amazing with sorting everything else out!
Chris also called me kindly and explained everything relating the electric and gas as I was unsure about it all, but he effortlessly cleared my head! Now I feel at ease

Any problems were solved instantly by these 3 amazing employees of G2M group LTD.

Thank you all again!