DPD Ireland South Down Depot 63 - Craigavon

Tony W.

Booked numerous collections with DPD and they have never actually bothered collecting a package. Each time that I query this, it’s always the same response “the driver called and there was nothing to collect” they continue to use this same response despite the fact that the CCTV footage clarifies that DPD don’t actually bother calling !! Terrible company, won’t answer phones a don’t care that they tell blatant lies to customers !!

Sean C. S.

My parcel was waiting in the warehouse for over a week before I was told my parcel was too heavy to deliver to my home but yet they could tell me if I didnt come and personally pick it up myself on the day that they phoned me on that they would send the parcel back to dublin... So they could deliver it back to dublin but not to my home that was closer to the warehouse than dublin is.. Can't get my head around the logistics of that.

Bruce W.

If you have to pick up or drop off a package here, be prepared to wait a long time!

There's a bell to press to call someone to the reception area with a sign that instructs to only ring once. I rang once and waited 10 minutes. Then rang again. No answer.

I had to walk into the warehouse and flag down a worker (who tried to avoid eye contact 😂) in order to get service.

M M.

Paid £7 for next day delivery. No delivery time, no way to track. Sat at home for 2 days, and was updated that the delivery driver was unable to get a signature despite me being at home. The doorbell wasn’t rang, or door wrapped etc as we have a ring door bell and a dog who barks. Phoned DPD south down and sat on hold for 45 minutes with no answer. Completely useless service

Wiktor M.

The parcel was consistently being pushed for delivery for the the day and the phone line never picked up. DO NOT USE DPD

Thom H.

Brutal courier experience. No human must work here. Avoid these idiots as they simply advise you to 'sit tight and wait'
Worst experience I've had this decade.

Richard G.

Appalling service - couldnt care less attitude from representatives - no sense of responsibility to customers, nor any understanding of the inconvenience caused by their incompetence to deliver the standard of service for whcih you as the customer are paying for. The 'guaranteed' time slot you are given is utterly meaningless - despite this being issued to customers, ultimately the personnel of DPD will decide whether you get your delivery or not. When my delivery failed to arrive within the timeslot and day allocated, no one from DPD advised why this should be. It was only during a telephone call I had to make to them the following day, that I was advised the delivery person (Jeffrey) had to return to the depot because "we are very busy at this time of year" - so my parcel went back with him! Forget about any commitments made to the customer by the company ... the driver "had to return" to the depot. No apology. No valid reason why I shouldnt have got my delivery. My advice? Avoid this unprofessional organisation like the plague. Pathetic.

ifever_

Lost my parcel and dont bother to answer the phone. Uselss