Elect Building & Maintenance ltd - Prescot

Hannah

Absolutely shocking company, my landlord LIV Housing have unfortunately chosen them as contractors. Had a new boiler ‘installed’ by an engineer that didn’t even tell me his name or sign the installation booklet which is a lawful document after a gas boiler install. After he was at my property for 7 hours he left abruptly without telling me and the state he left my house in was disgusting he’d broken several tiles on my kitchen wall and puttied them over.. best thing is I was left without any heating or hot water! He didn’t even check before he left. Left my old boiler in my garden didn’t even have the decency to take the rubbish away. He stole three of my kitchen towels also? Very strange! Rang my housing association and they sent him out again to fix his many mistakes, as he’d not wired in the boiler properly and wrapped all the lose wires with electrical tape.. he’s been out again tonight and after an hour decided it can’t be fixed, shrugged his shoulders and left! He’s also cut out a huge chunk of my tiles out and left it in a shocking way, he’s stuck some sort of white box from my thermostat to the boiler, there’s no fault with my thermostat! It worked perfectly before he came out and ruined my kitchen and patience. I have no idea why anyone would chose these ‘engineers’ they need reporting and I’m going to do so.

Recap, I’ve got no heating or hot water, drilled holes and left my tiles in a right mess and still haven’t fixed the issue, a brand new boiler install isn’t meant to be difficult for a skilled engineer but somehow your engineer couldn’t do it! Ridiculously incompetent. Your company doesn’t reply to any negative reviews so I’m leaving this here to warn others not to use your shoddy company

Leanne

17 January
STILL NO REPLY FROM EMAIL JUST LEAVING MY KITCHEN THE WAY IT IS.

15 January
Had a call this morning yet again making excuses that the company don’t work on Saturdays so I asked them to speak to my solicitor on my behalf as I was in the office getting advice IVY tried to tell my solicitor they don’t have to speak to them only me the tenant which is 100% incorrect emailed and requested email contact only with has not happened.

I have emailed this company at 10:30 this morning and now waiting on a reply. UPDATE WILL FOLLOW

Update 13 January
After this company messed up my kitchen and I left my review I had a call from this company to try and get this sorted they made the offer to replace all my worktop and the broken door and give me the 400mm unit I was supposed to have. Workman comes round to measure worktops and was supposed to come back today 8-9 to finish the job BUT NO ONE HAS TURNED UP THIS HAS NOW BEEN PASSES OVER TO MY SOLICITORS OVER THE DAMAGE. CCTV SCREEN SHOTS WILL BE UPLOADED ASAP.

after the above comment I get a call from someone stating the carpenter is off so can not do the job funny how this also stopped the plumber from coming and doing his job as well. ( funny the carpenter was off the other week when your company was first supposed to start the job)

10 January
Call from the company trying to blame me all work is on cctv and proof the workman messed up the worktop by drilling the extra hole and now trying to get the landlord to pay to repair

Also new door handles installed don’t match the existing ones and look stupid could of changed them all to look the same.

After reviewing the cctv footage the dirty workman was licking his finger then smoothing out the silicone around my kitchen worktop (how unhygienic can you get)

Today 9 January
workmen arrived 8:45 then 10 minutes later said he needs to get his tools did not arrive back to my property until 10:30 it’s now 12:04 and still not even put in in kitchen unit spent most of his time cleaning his hand and looking lost like he don’t have a clue.

All clearly visible on my home cctv as proof of slow workmanship.

Broke one of the new door they put in and side support at end of worktop is not attached to the floor and move. Was due a 400mm unit which was not supplied and fitted just gave a smaller 300mm which a joke doors hang to low compared to the other units and look out of place.

Worktop next to my sink now has a big hole in so any water that get on the side runs down the hole and behind my dishwasher and new unit and I’m unable to clean it up this company has now give me more problems

This has been reported

Stupid company hired by landlord to do work company cancelled the work a few hours before they was supposed to show up then tried to book me in for 5 days before Christmas.

8:15 this morning the company calls stating they have had a cancellation last minute can we call round to do the work.

Paul S.

Absolutely amazing job by Olly and John!!! Been here all week treating the damp in my property!! Also can’t been Johns singing 😂 keep it up lads

The F.

Absolute disaster came out to re damp proof and re plaster house said they had done everything necessary so the damp had gone and wouldn't come back well after 2 weeks look at what's greeted me again worse than before

Susan S.

I’ve never dealt with a worse company in my life. Unfortunately Torus chose to hire them to retile my bathroom. A simple job you’d think? Well it was reported in July 2023. For the first two months they lied and first said someone had tried to ring me although I’d had no missed calls. Then said they’d called at the house without a prior appointment and they didn’t leave a card or anything to say they’d been 🤣.when they did finally decide to start the job in about October, we had one visit after another by the wrong tradesperson. On one occasion they took out my toilet and sink then the plasterer went home sick and the job had to be cancelled again. They promise to call you when they don’t. I’ve dealt with a woman called Kate who swears she will ring you but never ever does.
Anyway it’s now Christmas and a simple job isn’t complete. My shower has been broke by them. I intent to make official complaints AGAIN after the holidays and I suggest torus never use them again

Bev H.

Left my garden a bloody mess dog choked on of the spacers used for tiling did tiling b4 the plastering so now black grout is now white in places no communication at all fumming

david M.

Poor workmanship not recommended.

Rick (.

Slow slow slow