JD Sports - London

sumaiya I.

We received an excellent service from Leena and Ayman! They were very helpful and patient with my Autistic teen. Thank you both for your help with fitting his crepe protectors, he’s very happy with the trainers🙂

Rakib H.

Till staff needs to be sent onto some customer service training…

No smile, hello, thank you… I get it that it’s a boring job but you chose to do this job, so do it properly or find something else!!!

Ahmed O. F.

Customer service is terrible, lacking respect and care for the customer. I spend my money, and it feels like my concerns are disregarded. Obedience to you comes at a high cost. It’s important to show customers appreciation and respect.

A A. A. A. A. A.

Is convenient because it is easy to park your car. But we couldn't hear each other, so we left, to go sports Direct, we ask to turn down the music they refused.

Vitalijs A.

I had an unfortunate experience while shopping for shoes recently. The seller was incredibly enthusiastic about a product called Crep Protect, highlighting how convenient it would be. Trusting their advice, I decided to purchase it. However, once I got home and tried them on, I found them to be quite uncomfortable. When I attempted to return them, I was informed that they couldn't accept returns due to their policy, even though it’s not a typical sock but an insole for shoes. I’m really disappointed with this experience. I believe that while sellers have a duty to promote products, they should also be transparent about return policies, especially for items that might not be suitable for everyone.

RhinestoneWorld

ok today went to pickup a hat . the lady in a hijab and she was wearing glasses (i think ) told me to wait to the side i did. she starts folding clothes then customers came , she sorts them out . then another jd worker starts having a long conversation with her then AFTER the conversation was done was when the male jd worker decides to finally give me my hat. they work like they’re mentally disadvantaged. BOOOO

Ashraf P.

So bad customer service staff don't know how to talk to customer.
I have buy Nike shoes form online and size did not fit me I when to Jd to change on counter staff was no happy to sarf me after he told me you we can't change only give you refund I tack refund after I go and buy same Nike shoes again with my size.
Why when we buy same thing form online Jd store staff not happy.
I have this experience so many time.

Shazadi K.

A big massive thank you to Joseph I came in to the store a few weeks ago looking for some clothing for my husband Joseph went above and beyond to help me look for the items I needed for my husband! Wow wow wow the level of care and outstanding customer service he provided left me feeling very impressed and very happy! Joseph is definitely an asset to JD SPORTS and truly needs recognition I’ve never had that high level of service ever. Thank you Joseph.