DHL Express Inverness - Inverness

Soboyejo I.

This is the worst delivery experience. You declared my parcel lost simply because you delivered it to the wrong address, and all attempts to resolve the matter by myself were declined. I'm really disappointed!

Ashleigh K.

Called & couldnt even get through to a human being. Emailed and filled out a contact form online. Oredered my sons birthday present. Says online should have been here the 5th.. no parcel to be seen.. then it says on the 6th the parcel was in depot.. my sons birthday on Saturday. I want to be contacted about delivery or if i can pick it up.

Elle W.

with-held an important parcel for days after it was due to be delivered. Phoned the office to see if I could pick it up instead it was “no”. Then my parcel got listed as missing… still never turned up so had to contact original seller …

Martin

Been waiting since Tuesday for a delivery. Cannot contact anyone to find out where it is bit sounds like it is either lying in Inverness depot, back of a van, delivered elsewhere or has been misappopriated. But who knows really as there's nobody to speak to. Sender also has had no joy contacting them. Utterly useless.

Angela M.

Paid for quick delivery, Took the day off work to wait in and nothing arrived, no answer from them nor reply email. Absolutely Shocking!

Emily

Wouldn’t bother using their services. They are an absolute disgrace. I am still waiting on my parcel getting delivered and it has been 2 weeks. You are just as well getting Menzies to deliver. Not to mention the lack of good customer service I was provided with. I contacted 2 people twice and had no reply back

Jessica N.

I came in to this location a couple of weeks ago, there was a young fella there and he was great! I walked in after searching all over Inverness for a box that my package would fit in and could not find a single thing. The fella behind the counter gave me a box that was perfect. I filled out a couple of minutes worth of paper work and he boxed up my package, labelled it and took care of everything needed.

A couple of hours later, I received a text letting me know that my package had been picked up by DHL. About ten hours later, it was in New York. The next day was Sunday, so movement was slow, but the package made it through customs and on Monday, my package was delivered from Inverness all the way to the Washington DC area in the US. Couldn't have asked for better.

Thanks again!

Sean S.

The woman working at the front had a revolting attitude. We have not received our parcel despite being in when they had supposedly been at the house to deliver. Technology now plays a vital part as we have cameras to prove that no delivery personnel was on the premises. All updates were received through DHL emails and texts, however, we were somehow supposed to know that they had passed the parcel on to Menzies. The courier was unable to find our address even though they were supplied with a full address and postal code. Staff was unhelpful and rude.