Caledonian MacBrayne | Stornoway - Stornoway

Caledonian MacBrayne Stornoway, located at the address Shell St, Stornoway HS1 2AE, United Kingdom, is a prominent ferry service company that offers exceptional transportation services to and from the picturesque town of Stornoway on the Isle of Lewis in Scotland. With a phone number of 1851307470 and a website available at calmac.co.uk, the company has made it convenient for customers to reach out and plan their journeys.

Specializing in ferry services, Caledonian MacBrayne Stornoway has earned a stellar reputation for its reliable, efficient, and safe transportation options. The company's commitment to providing top-notch services has been bolstered by its array of onsite facilities, including a wheelchair-accessible entrance and parking lot, ensuring that all passengers, regardless of their physical abilities, can comfortably access the ferry services.

With an impressive average opinion rating of 4.5/5 based on 343 reviews on Google My Business, Caledonian MacBrayne Stornoway has clearly set the standard for excellence in the ferry service industry. Many satisfied customers have praised the company's punctuality, cleanliness, and friendly staff, making it a top choice for travelers in the region.

To further enhance the travel experience, the company offers a range of additional services and amenities, such as onboard dining options, luggage storage, and seating arrangements tailored to suit the needs of different passengers. Whether you're a tourist exploring the stunning landscapes of the Outer Hebrides or a resident commuting between islands, Caledonian MacBrayne Stornoway has the expertise and resources to make your journey as smooth and enjoyable as possible.

With its strong focus on customer satisfaction, state-of-the-art facilities, and commitment to safety, Caledonian MacBrayne Stornoway has become an indispensable part of the local community and a trusted name in the ferry service industry. As the company continues to grow and expand its operations, it remains dedicated to providing exceptional service and contributing to the economic and social well-being of the region.

👍 Reviews of Caledonian MacBrayne | Stornoway

Valerie H.

5/5

Another smooth and hassle-free crossing with Calmac! We got the early morning ferry from Stornoway to Ullapool. Had to wait longer than expected for the ferry to arrive, but the embarkation itself was quick and well organised. The MV Loch Seaforth is the largest ferry in the fleet, with two inside and two outside passenger decks. As well as a restaurant serving a good choice of meals, and a coffee cabin, there's a games room, a children's play area, and even a quiet room where you can take a nap! The two lifts are wheelchair accessible, and there's space for storing luggage. The toilets were very clean. Managed to get a front seat in the observation lounge, and saw a lovely sunrise through the large windows. The crossing took about 2 hours 45 mins. A bit windy on the top deck, but I enjoyed wonderful views of the islands in the Minch, and the rugged mountains of the Scottish mainland as we approached Ullapool. Saw dolphins for the second time, swimming close to the ferry. Great customer service from the crew, and especially the chatty, friendly cashier in the coffee cabin where I bought some lovely gifts. As usual, disembarking went without a hitch. Would happily recommend this ferry service!

lesley G.

5/5

Excellent ferry service. Super smooth process of getting on and off. Lots of space and viewing decks. Good was excellent and lots of drinks and snack options. Coffee shop and gift shop. Everything clean and very tidy. Toilets super clean and the whole boat well kept. Staff super helpful and friendly.

Joanne S.

5/5

Another nice ferry ride with CalMac. Friendly staff, efficient line, comfortable places to rest or chat.

Gayle R.

5/5

Apart from noisy kids and dogs, and cancellations due to technical and weather issues, it was great. Managed a nanny nap on the way over.

Martin B.

3/5

The ferrys provide quick smooth transport with cafes and vending machines. However I found it gets very stuffy after a while. Need better ventilation!

John D.

1/5

Very poor customer service. Cancelled ferry due to poor weather then left us to find out about alternatives. Call centre was an absolute joke offering no way off the island for a week. Called into port on day of cancellation to find nobody there and terminal building closed. Turned up the following day to be told by Calmac staff to try our look at morning ferry on standby. Now waiting in queue of cars at 5am on a Sunday morning hoping to get on a ferry.

Mike R.

5/5

Very nice Ferry service by Caledonian MacBrayne , great service , nice ships , clean and reliable , good food too

Alek L.

5/5

Lovely and clean on board. Fast and efficient service