L C.
1/5
I wouldn’t recommend storing your items/property within their storage units if you value them.
We stored our items in one of their units for over a year. We checked our items regularly. On one of our more recent visits we noted damp floors throughout the warehouse, I reported this to the receptionist and we received no follow up from Purdie Worldwide despite being advised I would be contacted. I gave our notice & arranged a van to collect my items, only to find that nearly every item was damaged by damp & mould. We reported this at reception & I was advised it would be looked into. We never heard anything more until I sent picture & video evidence, which highlighted the poor condition of the warehouse & units. They meeting was arranged with Neil Purdie, he admitted to Purdies Worldwide being at fault & the damage to our goods was caused by their negligence. He admitted that their warehouse was not weatherproof, there was external damage that was allowing rain water into the warehouse & units inside. Strangely, they didn’t offer to cover the value of our goods, they insisted it was processed through our insurance.
It took many months of chasing Purdies to receive an update, sometimes it would take weeks & multiple emails before we finally received a reply. They took no ownership of the issue. We first raised the damp & mould issue in July & we were only offered a settlement fee last week. 3 months of Purdies & the insurance company messing us around before they finally paid out, which wasn’t to the full value of our insurance (despite being promised by Neil they would make sure we received the full value).
Purdies offered to cover our £50 excess fee which they felt was an adequate offer to cover the loss of goods (including priceless personal items), the delay & the stress and inconvenience they caused us for months. They felt because the insurance agreed a settlement fee that our complaint was resolved.
£50 and an apology does not cover the stress you have put my family and I under for the last 3 months due to your staff dragging their heels and showing lack of care or even an interest. The settlement fee covers the value of our goods and it’s disgusting that Purdies Worldwide feels that an apology, blaming the insurance company and £50 is sufficient to cover the stress and inconvenience they have caused us.
We certainly will never use or recommend Purdies Worldwide. We’ve shown friends, family & work colleagues the damp & mould within the unit and warehouse & they are shocked.
We were understanding & very patient with Purdies Worldwide at the beginning. We could have easily shared our experience via social media and pursued legal advice , yet we gave them the opportunity to resolve this. However, it’s now clear they had no intention or interest in resolving the issue they caused and instead passed it off to insurance company and ignored us for weeks at a time. In my opinion Purdies Worldwide should have dealt with this internally & as a matter of urgency. They’ve went through the insurance to save some money & haven’t thought of the customer at all.
It’s shameful from a company that claims to be a ‘dependable Family business, who treat their customers as if they are part of the family’. The office staff are rude, unhelpful & they lack basic communication skills. No doubt they will reply to this honest review with some absolute nonsense or try to blame the insurance company for the delay. However, please bear in mind that Purdies caused this issue, not the insurance company.
If you currently have items within their unit then I’d strongly recommend you thoroughly check your items as soon as possible.
*The fact that they have replied to this review and chosen to ignore my most recent email, confirms that they do not care for current customers and they only replied in an attempt to look like a decent company to any potential new customers who read their reviews.*
