Church Lane Post Office - Bedford

Simran K.

I went on post office church laneon Wednesday, @ 8:30Am. Lady on counter told me it's closed now, opened at 09:00Am today, otherwise it's daily open at same time of store opens. Moreover he explained me very rudely and try to told there is board which mention the time of post office opened at wednesday 09:00 Am but I checked all around there is not mentioned any timing. After 10-15 min, she called her manager, she comes out and accepted my letter without any word. I really disappointed with the behaviour of this lady and service of post office church lane Road. I give them 0 ratings, but there is no options for that way I give them 1 ⭐.

Steve D.

How can someone be so rude to their customers and still be in a job? This is the only time we have been to this post office on Church Lane, and it will be the last, and as the saying goes "a happy customer tells their friends and family, an unhappy customer tells the world". A lot of people are going to hear how shockingly rude the lady at Church Road post office is. If you can, go elsewhere, like Hookhams Lane, Goldington Road or next to Putnoe library.

Shona G.

Honestly just avoid this post office. Went over today around 12.20pm. The woman told me it was closed. So I asked when it was back open, and the woman said tomorrow, and said she was going home now. Yet on the post office website it is advertised as open 7.00am-10.00pm. The woman was really rude, and is always seemingly in a bad mood anytime I go over there. There were at least 2 other members of staff in the shop today including 1 helping her close the post office. It's pretty much pointless having the post office there at this point it's so unreliable and even when it is open it seems you're creating such a huge problem for just asking the staff to post a letter or parcel.

Yan

Inaccurate times for post office or just a blatant lie? They served another customer with a letter but told me it was closed (at 5pm) when they saw my parcel... go to Avon Drive post office instead, much nicer service there.

S S.

Went to drop of a parcel - only one person serving on the normal shop customers till. Eventually served by "Angie" only to be told that she couldn't take it in for the next half an hour ( turned out they were doing a till check) . Asked if they could take it in & scan it in half an hour only to be told NO. No apology.
Came back later, same person behind till and again i was told that they cant take it in as system says invalid entry. I explained that I was here before and all she had to do was take it in an scan it when she can . I can't take it in she kept saying so I chucked it over the counter and it landed in the sack for the post. She told me to leave and I asked for my parcel back to which she said no. Angies husband came in to the store and started arguing with me, The duty manger, Suzie, couldn't be bothered. Even she would not give me the parcel back. I Had to call the police to get back.
if you don't live the the area - avoid!

I S.

The post office is never a quick service, with only one person being trained to do the post office. Often end up waiting 5-15 minutes for someone.

Richard W.

Not sure if anyone else finds this, but I always feel like I'm an inconvenience as a post office customer in the Church Lane Co-op. When once it had a dedicted counter with well trained staff, this, on the whole is a shambles.

Tom M.

Can’t actually post items unless they are under 30cm

Moody pointless post office I’ve seen and staff are just as pointless with there attitude