Poole Post Office - Poole

Nataly

There are always huge queues, because only 1-2 people do work. They close whenever they want without warning (don't indicate this online).

Robin M. H.

I wanted a specific form. I described what I wanted in slightly different ways. Eventually the Counter Clerk understood what I wanted. He gave me the form in an envelope.

Just to be sure, I looked inside the envelope.

The wrong form.

Presumably he wanted me to find out after I had gone home - problem solved!

Clearly the problem was not solved!

They did not have the correct form.

Generally, PR experts advise that honesty is the best policy.

Antonia Y. T. C.

Dumbest delivery ever! Updated my delivery option as “collect in post office”, received their confirmation. They still attempted to delivery to your home and said no one there, ask you to reschedule for another day. Did it again, and they still deliver it to your home. Just a waste of time trapping in this loop because they just simply can’t read. Literally Royal Meh

James C.

Visited Multiple Times over the last few years. On a downward spiral.

Last experience was as follows:

Closed the queue for lunch whilst I was in it. The line was long and obviously couldn’t be bothered to work through it before closing.

Returned, sent the package and asked to exchange £s for €s. Told they couldn’t do it due to being new, fair enough. Advised me to go the till next to it. Did as asked then was accused by the employee behind the money till of line skipping and that I should wait inline with everyone else. Wouldn’t listen to what I had to say and kept cutting me off. Extremely rude and I had to get the other staff member to explain.

Just keeps getting worse, staff keep getting ruder and overall I’m surprised it’s still functioning.

Sadly it’s not always possible to post elsewhere but would advise to use other company’s as quicker, cheaper and overall better experiences.

Gabi

This post office not only provides an exceptionally slow service but by "playing efficiency" rips off customers.

I bought a bubble-padded envelope in the store and wanted to send the 4-page document. The envelope was no more than 2 millimeters (! millimeters, not centimeters) bigger than their archaic measurement pad. The highly efficient clerk charged me for a parcel, not the envelope cost.

Efficiency without common sense is not only infuriating but adds to already the bad name of the company.

Tash B.

Unfortunately, I will not be coming to this branch again. Cashier named Charlotte insists on weighing every single item (up to 30 at times) when post is already paid for on Royal Mail’s website with a label and weight on the label. No other branch or cashier does this and I go to a few as a small business for 3 years now (thankfully, rarely Poole) They simply enter the weight on the label and don’t waste everyone’s time. It seems to be unnecessary and deliberate busy-body behaviour. Holding up a queue of people and having the audacity to say I’m the one holding them up by unnecessarily weighing every item! Thankfully it is only one member of staff who appears to be a complete robotic jobsworth with no personality. I will be arranging collections moving forward! Shout out to Kevin and Maria who are just wonderful, personable and leave me smiling every time I leave AND TRUST the weight on my packages for the last 3 years without issues! Will miss you both!

teebz

Inconsistent opening times, sometimes not even open due to short staff. No one to call to know if it’s open or not before travelling, just a sign on the door saying closed. WH Smith don’t answer the phone and the Post Office number is useless. So essentially, don’t come here if you need something sending on the off chance it’s closed, especially if you ave 50+ items to deliver! Wasted fuel many times, sick of it. Pay your staff more money and people might stay there!

Anthony D.

Useless. Queued for an hour to renew my driving licence (wouldn't work online) just to be told at the counter they won't do it because they are in a WiFi blackspot. It wouldn't hurt just to pop a sign up somewhere mentioning this, the website says you can do licence renewals.