Mail Boxes Etc. Chelmsford - Chelmsford

Max Herridge

Requested auction collection and shipment to my address. Confirmed the address three times and the shipment was still sent to the wrong place. Called them and was waiting for a call back. Heard nothing for a week so called again. Got a £10 refund, hence 2 stars and not 1. Sadly won't be buying from auction houses close to this MBE anymore.

G Music

For out of the country auctions, some good and some bad. This MBE is one of the shipping companies recommended by the auction house.

The biggest issue is the communication. They have a great web interface to enter the auction information, and the confirmation is perfect, with all item and address details and even pricing. But that's where the communication ends.

Emails are rarely answered, the phone is answered on some days, other days it won't be answered at all. And that web interface...you will never see it again. You cannot pay by credit card (over the phone) or even on-line - it must be paid via bank transfer, which often adds fees, fails for one reason or another, takes extra time, etc. So I had to call once or twice a week, overseas, to be sure things were happening (they got the item, they have the correct information, they received the bank transfer, ship date, etc).

In the end it took 1 month from the end of the auction to ship the item, and that was only because I was calling and emailing a lot. I have no idea what would happen to someone who simply waited for an invoice, paid and then waited for the package.

They are actually quite nice to talk to, they just seem overwhelmed and unable to handle so many auction items. To be fair, I was given the choice of another shipping company. But MBE was half of the cost, so some of the blame is on me. I went for the cheaper, and therefore slower and more difficult option.

But the item was very well packed, took just a couple of days in transit, and worked out great in the end. For an item of very high value, maybe consider other options.

Rachelanne Schiller

After travelling all over town and beyond to figure out how to send out a package via FedEx urgently overseas (FedEx's systems were wonky and not accepting credit cards and we do not have an account) I ended up here VERY close to the fringe time of getting the package out on time. I SO wish I had got the woman's name who helped me - I was so frazzled that I completely forgot - but she was SO helpful! Calm, good sense of humour, and worked through the somewhat complex system of getting the package properly assigned for customs and assure it would arrive on time. It was terribly important for my boss, and she treated my urgency as if it mattered just as much to her. I cannot speak more highly of the service I received there! The cost was more than if I had my own account (obviously they have to make a profit for the work they do), but in kind, it was WAY less than if I had just used a credit card and had it picked up - so that was a nice bonus as well!
Thank you, lovely lady - I am so sorry I did not get your name - but please know you were HUGELY appreciated!

yannick naud

Avoid this logistic provider.

The local auction house in Chelmsford is suggesting their customers to use them in order to ship items.

Amost one month after I contacted them, the parcel is still not sent. They almost never answer the phone or emails.

Laura P

Above and beyond!
I cannot recommend Mail Boxes Etc. (Chelmsford) enough. I popped in to enquire about some order of services for my wedding and James could not have been more helpful. He helped me fix the margins and made helpful suggestions to improve the font, layout, colour and what paper to use. The order of services were then printed in record time and ready to collect within a few days. Absolutely beautiful and one less thing to worry about for the big day, thank you!

Jane

MBE Chelmsford have been very professional and highly responsive and all staff have been very helpful. I needed to have items packed and posted to Australia. They replied quickly to all emails and were very helpful on the phone. James in particular was great to deal with. When the items were packed they offered two methods of transport and a recommendation about which to use which was a big help. I wouldn't hesitate to use MBE Chelmsford again and to recommend them.

The two parcels have now arrived and the contents (including a picture with glass) are in a perfect condition - very well packaged by MBE.

Dominique Torres

MBE saved us after leaving it two days before our wedding to print our order of service. James was extremely helpful!! He helped sort out our template, print them and print out a quiz we had done for our tables. Even going to a friends to get them cut!! All done within a day! No stress, fantastic quality and always quick at getting back to emails. Be using your servicing again and be first on our lists of recommendations!!

Claire Cox

Mailboxes Chelmsford have come to my rescue so many times. I cannot fault the service and quality of their work. All emails have been replied to promptly, service quick and reasonable prices. Design services and the knowledge is excellent. Very pleased with all aspects. Thank you. Would highly recommend.